Return policy

Return Policy

Color difference:

-Since screens have chromatic aberration ,dress may also have color difference under different light. And the same color but different fabric must has chromatic aberration.We can not guarantee that the color of our products will be exactly the same with the photos you see.

Size issue:

1.For standard size
We accept refunds or exchanges if we send a wrong size.

Please check our size chart before ordering, if you ordered the wrong size or we sent the correct size but it didn't fit you perfectly we reserve the right to refuse returns.

2.For custom size
①We made dress size differs by more than 1 inch from the size you provided, please choose the following compensation method:

-We encourage you to find a local tailor to modify it. We will refund 20% of the price of your products as compensation.

-You can return it after customer service confirmation to get a full refund of your dress. (we do not accept your situation without the confirmation of customer service department.) and you need to pay for the return freight.

②We made it correctly based on the size you provided but it doesn't fit

-You can go to the local tailor to make the dress modified (at your own expense)

-Send the dress to us, we provide free modification service but you need to pay the return shipping fee yourself.


Return Guide:
1.Please contact our customer service within 3 days of delivery date at julypromservice@outlook.com with your order number.

2.Please tell the customer service the reason for your return and provide the pictures or video of the product you received.

3.Once our customer service has approved your request, please send the item back to us within 7 days of the date you contact us for return. And provide the return tracking number.

4.We will refund for your dress after receiving the returned item.Coupons and shipping freight are non-refundable.

Note:
1.We don't accept any returns if the product is used or damaged.
2.We don't bear any costs in returns.
3.We don't accept try-ons, order many pieces and keep only one or return them all.
4. If your returned package is lost in transit or we didn't receive your returned package, we cannot refund.
5.We reserve the right to refuse returns due to reasons such as "I don't like it", "It doesn't look good on me", etc.

Please make sure you have read and accepted our return policy before placing an order.