Return policy

Return policy

In the following cases you can get compensation for a partial refund, or return the product for a full refund：

  • The item we sent is not the one you ordered.
  • The item we sent is damaged.
  • We sent your package to the wrong address.
  • We sent the item in wrong color.
  • We sent the item in wrong size.

We do not accept the returns for following reasons：

  • We reserve the right to refuse returns which not caused by our mistakes since   we do not do free return.
  • Returns without our knowledge.
  • Items have been used, washed, or vandalized.
  • You no longer need this item.

Note：

  • Due to the influence of the monitor, light and shooting angle, please allow slight color difference in the color of the item you receive.

 

Return guide

  • If there is any problem with the product you received please contact us within 7days after receiving the goods and provide pictures/evidence of the item you received.We will send you a compensation or return address after verifing.
  • Please ensure that the returned item has not been worn, damaged, washed, or modified in any way and have all the original tags attached.
  • Please make sure that the returned item was shipped within 7 days after receiving , otherwise we have the right to refuse the return.
  • Please provide the tracking number to us after sending the item.
  • If there are customs duties during the return process, please pay in advance.We are not responsible for any costs incurred during the return process.
  • Return freight will be paid by buyer.

Refund policy

  • We will issue refunds within 2 business day after receiving returned items.
  • Coupons/discount coupons/shipping cost will not be returned or refunded.
  • Your refund will be returned to the original payment account. Refunds to other accounts you provide are not currently supported.

Cancellation policy

  • If you haven't paid, please ignore the order.
  • Cancellation within 12 hours you will get the refund of 90% of your payment.
  • Cancellation within 12 to 48 hours you will get the refund of 80% of your payment.
  • Cancellation within 48 to 72 hours you will get the refund of 50% of your payment.
  • Order can't be cancelled after 72 hours after your payment.
  • All shipped orders are can't be canceled although within 72 hours